Description
Keysight MXR104A Oscilloscope Repair
The Keysight MXR104A is an Infiniium MXR-Series mixed-signal oscilloscope — a 4-channel scope (to ~6 GHz) integrating scope, logic, and analysis with a touchscreen for high-speed embedded and signal-integrity work. As a precision acquisition instrument, its faults concentrate in the analog front-end, the ADC/acquisition system, the trigger, and the touchscreen.
June Company repairs and calibrates the Keysight MXR104A for embedded, signal-integrity, and test engineers.
Common Keysight MXR104A problems we fix
- A channel dead, noisy, or inaccurate — analog front-end damage from overload, repaired and recalibrated.
- Touchscreen unresponsive — the touch panel, repaired.
- Trigger or acquisition faults — unstable triggering or bad captures, corrected.
- Digital (MSO) channels not working — the logic-acquisition hardware, restored.
- Won’t boot or powers off — power/board faults.
FAQs
A channel reads wrong after an overload — fixable? Yes. Front-end damage is the most common scope fault and it’s repairable, then the channel is recalibrated so vertical accuracy and bandwidth are restored, with a NIST-traceable certificate.
Is the touchscreen repairable? Yes — touch panel repair is routine.
Every repair includes NIST-traceable calibration and a 90-day parts-and-labor warranty. Email us or submit a service request.
Related Keysight repairs
We service 319 Keysight instruments. See all Oscilloscope Repair.
Shipping & Returns
Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.
Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.
Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.
Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.
Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.
Full details: Terms & Conditions, Section 6 · Return Policy
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