SciAps X-5 XRF Analyzer Repair

🛡️ 90-Day Warranty ✓ Fee Credited to Repair ⚡ No Forms Needed

Certified SciAps X-5 repair by technicians who work on the X-Series platform — window, detector, tube and the Android control hardware. 90-day warranty.

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📋 How It Works

Submit Request – Pay evaluation fee & provide equipment details
Ship to Us – Send your equipment to our Oregon facility
We Evaluate – Detailed diagnosis & repair estimate
Fee Credited – Your evaluation fee applies to repair cost
We Repair – Professional repair with 90-day warranty

🔧 Fast Turnaround: Most repairs are completed within 1–3 business days.
📏 Precision Calibration: NIST-traceable calibrations included for most repairs.
🛡️ Warranty: 90-day warranty on all repairs.
📝 Transparency: Detailed evaluation and repair estimate before work begins.

Description

SciAps X-5 XRF Analyzer Repair

The X-5 sits at the entry point of the SciAps X-Series, the family SciAps builds around being the smallest and lightest high-precision handheld XRF available — under three pounds, with improved heat dissipation, an integrated camera for sample viewing, and an Android-based interface carrying Wi-Fi, Bluetooth, GPS and USB. That Android platform is worth noting for repair: a fault that looks analytical is sometimes the control hardware, and a fault that looks like software is sometimes the tube.

June Company’s certified technicians repair the SciAps X-5 for scrap sorters, metal service centers, PMI inspectors, and QA teams. We diagnose and repair at the board and component level, and every instrument is functionally tested against a known reference sample before it ships back.

Common SciAps X-5 problems we fix

Punctured or clouded measurement window — the most common failure on any handheld XRF, and one that degrades light-element results well before it fails outright.
Detector resolution loss — peaks broadening until grade matches stop resolving cleanly against the library.
X-ray tube output degradation — longer count times needed for the same precision, most visible on trace and light elements.
Failed startup standardization — the analyzer no longer standardizing correctly against its calibration reference.
Touchscreen, trigger and proximity-interlock failures — the controls and safety interlocks that stop the analyzer firing when they fail.
Filter and beam selection faults — beams not switching correctly for the selected application.
Android platform and display faults — the interface freezing, failing to boot, or losing stored results.
Battery and hot-swap faults — runtime dropping, or the instrument not carrying between packs.
Thermal shutdown and heat management faults — duty cycle dropping away in hot working environments.
Wi-Fi, Bluetooth and USB connectivity faults — results no longer exporting or syncing to your reporting workflow.

FAQs

The analyzer boots but tests fail. Is that the tube or the software? Both are worth ruling out and they present similarly. We diagnose the X-ray path and the control hardware separately rather than assuming.

Can you recover stored results from a unit that will not start? Often, yes. Tell us if data recovery matters and we will attempt it before any board work.

Every repair is backed by a 90-day parts-and-labor warranty, with a firm quote before any work begins. Email us or submit a service request.

Brand

SciAps Analyzer Repair

Shipping & Returns

Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.

Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.

Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.

Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.

Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.

Full details: Terms & Conditions, Section 6 · Return Policy