Malvern Panalytical Aeris XRD Analyzer Repair

$245.00

🛡️ 90-Day Warranty ✓ Fee Credited to Repair ⚡ No Forms Needed

Component-level Malvern Panalytical Aeris repair by certified technicians — X-ray tube, goniometer, detector, sample changer and onboard computer.

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📋 How It Works

Submit Request – Pay evaluation fee & provide equipment details
Ship to Us – Send your equipment to our Oregon facility
We Evaluate – Detailed diagnosis & repair estimate
Fee Credited – Your evaluation fee applies to repair cost
We Repair – Professional repair with 90-day warranty

🔧 Fast Turnaround: Most repairs are completed within 1–3 business days.
📏 Precision Calibration: NIST-traceable calibrations included for most repairs.
🛡️ Warranty: 90-day warranty on all repairs.
📝 Transparency: Detailed evaluation and repair estimate before work begins.

✓ Evaluation Fee Credited Toward Repair

This evaluation fee is applied as credit toward your final repair cost. After we evaluate your equipment, you'll receive a detailed estimate before any repair work begins.

Description

Malvern Panalytical Aeris XRD Analyzer Repair

The Aeris is the compact benchtop X-ray diffractometer that put research-grade diffraction on a laboratory bench, running at 40 kV and 15 mA across a maximum range of 3 to 142 degrees 2-theta with 0.001 degree resolution. A six-position automatic sample changer and an onboard computer return results in as little as five minutes, and it covers classic Bragg-Brentano, transmission, low-angle, grazing incidence and non-ambient diffraction. Its precision is its value, which means alignment faults matter more here than raw failures.

June Company’s certified technicians repair the Aeris for analytical laboratories, pharmaceutical developers, cement and building materials producers, mining and metals groups and universities. We diagnose and repair at the board and component level, and every instrument is functionally verified before it ships back.

Common Aeris problems we fix

X-ray tube faults — intensity dropping, extending count times or ending analysis.
Goniometer and alignment faults — 2-theta drift on an instrument specified to 0.001 degree, which quietly invalidates phase identification.
Detector faults — noise, dead strips or cooling loss degrading peak shape and resolution.
Sample changer faults — the six-position changer misfeeding or jamming, which stops unattended runs.
Optics and slit faults — divergence and anti-scatter optics out of position, changing peak intensity and background.
Onboard computer faults — the system not booting, or data not writing to the host.
Safety interlock faults — interlocks failing and correctly preventing X-ray generation.
Power supply faults — high-voltage instability producing inconsistent intensities across a run.
Communication faults — network or host links dropping during data transfer.
Cooling and thermal faults — the instrument drifting as it warms, which shows as peaks moving through a long run.

FAQs

Our peak positions have shifted. Is that repairable? Yes, and it is usually goniometer alignment rather than anything failed. Realignment against a standard is a routine service on this instrument.

Can you work on the sample changer alone? Yes. Changer faults are common and are worth fixing separately from anything in the X-ray path.

Do you also service the TERRA II and BTX III? Yes, along with other portable and benchtop XRD instruments.

Every repair is backed by a 90-day parts-and-labor warranty, with a firm quote before any work begins. Email us or submit a service request.

Brand

Malvern Panalytical Repair

Shipping & Returns

Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.

Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.

Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.

Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.

Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.

Full details: Terms & Conditions, Section 6 · Return Policy