StellarNet HYPER-Nova Raman Spectrometer Repair

$245.00 evaluation fee

🛡️ 90-Day Warranty ✓ Fee Credited to Repair ⚡ No Forms Needed

Component-level StellarNet HYPER-Nova repair by certified technicians — the excitation laser, the spectrograph and grating, the cooled detector, the fibre-optic interface and the control electronics. 90-day warranty, NIST-traceable calibration, and the evaluation fee credited to your repair.

Helpful Resources

📋 How It Works

Submit Request – Pay evaluation fee & provide equipment details
Ship to Us – Send your equipment to our Oregon facility
We Evaluate – Detailed diagnosis & repair estimate
Fee Credited – Your evaluation fee applies to repair cost
We Repair – Professional repair with 90-day warranty

🔧 Fast Turnaround: Most repairs are completed within 1–3 business days.
📏 Precision Calibration: NIST-traceable calibrations included for most repairs.
🛡️ Warranty: 90-day warranty on all repairs.
📝 Transparency: Detailed evaluation and repair estimate before work begins.

✓ Evaluation Fee Credited Toward Repair

This evaluation fee is applied as credit toward your final repair cost. After we evaluate your equipment, you'll receive a detailed estimate before any repair work begins.

Description

StellarNet HYPER-Nova Raman Spectrometer Repair

June Company repairs the StellarNet HYPER-Nova at the component level — the excitation laser, the spectrograph and grating, the cooled detector, the fibre-optic interface and the control electronics — rather than swapping modules until something works. Send us the instrument and you get a firm quote before anything is touched, a 90-day parts-and-labor warranty on the work, and NIST-traceable calibration included with most repairs. The evaluation fee is credited to the repair, and most instruments are back out the door in one to three business days.

Knowing the instrument is the difference between a repair and a parts swap. The HYPER-Nova is a modular Raman spectrometer rather than a sealed handheld, which changes the repair picture entirely. Its performance depends on a chain of separable parts — laser module, fibre-optic probe and coupling, spectrograph and grating, cooled detector — and a fault anywhere in that chain presents as the same symptom: weak signal. That is good news, because it means much of what looks catastrophic is a connector, a fibre or a coupling rather than the detector. We test the chain section by section instead of replacing the most expensive element first.

What is included with every HYPER-Nova repair

Component-level diagnosis and repair — board and component work by certified technicians, not module replacement.
A firm quote before any work begins — including which subsystem failed and why, so the decision is yours.
90-day parts-and-labor warranty on everything we repair.
NIST-traceable calibration included with most repairs.
Functional testing against a known reference sample before the instrument ships back.
Evaluation fee credited to the repair — it is not an extra charge on top.
No forms and no account needed — send it in and we take it from there.
Out-of-warranty and end-of-support instruments welcome — a large share of what comes through the bench.

Common HYPER-Nova problems we fix

Laser output degradation — excitation power falling until spectra get noisy and integration times climb.
Fibre-optic probe and coupling faults — damaged fibres or poor coupling costing most of the signal while everything still appears to work.
Grating and spectrograph alignment drift — peak positions shifting or resolution falling away after transport or shock.
Cooled detector faults — thermoelectric cooling drifting, which raises the noise floor and lengthens every acquisition.
Detector degradation — rising noise floor and falling sensitivity, worst on weak bands and trace components.
Optical alignment drift — throughput falling away after a drop, with peaks no longer landing where the library expects.
Battery, charging and power faults — shortened runtime, or shutdowns partway through a shift.
Display and touchscreen failures — dim, dead or unresponsive panels, including digitizer faults that make it unusable in gloves.
USB, Wi-Fi and Bluetooth faults — results not transferring to the host software, or the instrument not being recognised at all.
Failed startup self-check or calibration verification — no longer verifying correctly against its internal reference standard.

FAQs

What does the evaluation involve, and what does it cost me? We bench-test the instrument, identify the failed subsystem and send you a firm price. The evaluation fee is credited to the repair if you go ahead, so the repair costs what the quote says and nothing more.

Signal has collapsed. Does that mean the detector? Usually not. On a modular system a fibre, a connector or the probe coupling is far more common, and much cheaper. We work along the chain before touching the detector.

Can you service the spectrograph and the laser module separately? Yes, and that is normally how it goes. The modularity that makes these systems flexible also makes them repairable one section at a time.

Every repair is backed by a 90-day parts-and-labor warranty, with a firm quote before any work begins. Email us or submit a service request.

Brand

StellarNet Repair

Shipping & Returns

Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.

Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.

Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.

Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.

Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.

Full details: Terms & Conditions, Section 6 · Return Policy