Waygate Mentor UT Phased Array Flaw Detector Repair

$245.00 evaluation fee

🛡️ 90-Day Warranty ✓ Fee Credited to Repair ⚡ No Forms Needed

Component-level Waygate Mentor UT repair by certified technicians — the pulser-receiver channels, the array connector, the encoder interface, the display and the control electronics. 90-day warranty, NIST-traceable calibration, and the evaluation fee credited to your repair.

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📋 How It Works

Submit Request – Pay evaluation fee & provide equipment details
Ship to Us – Send your equipment to our Oregon facility
We Evaluate – Detailed diagnosis & repair estimate
Fee Credited – Your evaluation fee applies to repair cost
We Repair – Professional repair with 90-day warranty

🔧 Fast Turnaround: Most repairs are completed within 1–3 business days.
📏 Precision Calibration: NIST-traceable calibrations included for most repairs.
🛡️ Warranty: 90-day warranty on all repairs.
📝 Transparency: Detailed evaluation and repair estimate before work begins.

✓ Evaluation Fee Credited Toward Repair

This evaluation fee is applied as credit toward your final repair cost. After we evaluate your equipment, you'll receive a detailed estimate before any repair work begins.

Description

Waygate Mentor UT Phased Array Flaw Detector Repair

June Company repairs the Waygate Mentor UT at the component level — the pulser-receiver channels, the array connector, the encoder interface, the display and the control electronics — rather than swapping modules until something works. Send us the instrument and you get a firm quote before anything is touched, a 90-day parts-and-labor warranty on the work, and NIST-traceable calibration included with most repairs. The evaluation fee is credited to the repair, and most instruments are back out the door in one to three business days.

Knowing the instrument is the difference between a repair and a parts swap. Phased array instruments fail in a way that is easy to miss: they keep working. A handful of dead pulser-receiver channels does not stop the instrument or raise an error — it builds the focal law from an incomplete aperture, so the beam is shaped slightly wrong and sensitivity is quietly down. The image still looks like an image. That is why we check channel-by-channel response rather than trusting a power-on self-test, and verify against a calibration block before anything ships. The Mentor UT is Waygate’s connected phased array platform, and the connectivity that makes it useful also gives it a second failure surface — instruments that inspect perfectly well but will not get their data anywhere.

What is included with every Mentor UT repair

Component-level diagnosis and repair — board and component work by certified technicians, not module replacement.
A firm quote before any work begins — including which subsystem failed and why, so the decision is yours.
90-day parts-and-labor warranty on everything we repair.
NIST-traceable calibration included with most repairs.
Functional testing against a calibration block before the instrument ships back.
Evaluation fee credited to the repair — it is not an extra charge on top.
No forms and no account needed — send it in and we take it from there.
Out-of-warranty and end-of-support instruments welcome — a large share of what comes through the bench.

Common Mentor UT problems we fix

Dead or weak pulser-receiver channels — the fault that matters most and shows least — a handful of failed channels distorts the focal law rather than stopping the instrument.
Array connector wear and damage — the highest-wear part on any phased array instrument — bent or eroded contacts drop channels without any warning on screen.
Encoder and positional faults — scans that look clean but are geometrically wrong, so an indication is reported in the wrong place.
Display and touchscreen failures — dim, dead or unresponsive panels, including digitizer faults that make it unusable in gloves.
Battery, charging and power faults — shortened runtime, or shutdowns partway through a scan.
Housing, seal and ruggedisation damage — cracked enclosures and failed gaskets after a drop, letting moisture and dust inside.
Data transfer and software faults — scans not exporting to the analysis software, or the instrument not being recognised at all.

FAQs

What does the evaluation involve, and what does it cost me? We bench-test the instrument, identify the failed subsystem and send you a firm price. The evaluation fee is credited to the repair if you go ahead, so the repair costs what the quote says and nothing more.

A few channels are dead but it still produces images. Does that matter? Yes, more than most people expect. The instrument keeps working and the image keeps looking plausible, but the focal law is being built from an incomplete aperture, so sensitivity and beam shape are quietly wrong. It is the single most common thing we find.

It inspects fine but will not sync or export. Is that a board fault? Sometimes, but often it is the connectivity hardware rather than the inspection electronics, and those are separable. We test them independently so you are not paying for the wrong half.

Every repair is backed by a 90-day parts-and-labor warranty, with a firm quote before any work begins. Email us or submit a service request.

Brand

Waygate Repair

Shipping & Returns

Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.

Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.

Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.

Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.

Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.

Full details: Terms & Conditions, Section 6 · Return Policy