Description
Dranetz PowerGuide Power Quality Analyzer Repair
The Dranetz PowerGuide is a handheld three-phase power quality analyzer — it records voltage, current, harmonics, transients, sags/swells, and other PQ events to standards like EN 50160, for power-quality surveys and troubleshooting, using clamp/flex current probes. Its accuracy depends on the voltage and current measurement inputs, so that’s where service and calibration focus.
June Company repairs and calibrates the Dranetz PowerGuide for power-quality consultants and industrial electricians.
Common Dranetz PowerGuide problems we fix
- Current-input or probe channel faults — a phase not reading from its probe input, repaired so all phases capture correctly.
- Voltage/current readings out of spec — measurement-circuit drift, recalibrated against standards.
- Won’t capture events or log — the recording/trigger system, restored.
- Touchscreen or display faults — repaired.
- Won’t power on or hold a charge — battery and power faults.
FAQs
One phase isn’t capturing on my PowerGuide — fixable? Yes. Input-channel faults are repairable, then all inputs are recalibrated so your PQ data is accurate, with a NIST-traceable certificate.
Are the current inputs verified? Yes — checked against our standards.
Every repair includes NIST-traceable calibration and a 90-day parts-and-labor warranty. Email us or submit a service request.
Shipping & Returns
Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.
Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.
Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.
Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.
Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.
Full details: Terms & Conditions, Section 6 · Return Policy
