Thermo Scientific TruNarc Tau Analyzer Repair

$245.00 evaluation fee

🛡️ 90-Day Warranty ✓ Fee Credited to Repair ⚡ No Forms Needed

Component-level Thermo Scientific TruNarc Tau repair by certified technicians — laser, optics, detector, charging and display faults.

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📋 How It Works

Submit Request – Pay evaluation fee & provide equipment details
Ship to Us – Send your equipment to our Oregon facility
We Evaluate – Detailed diagnosis & repair estimate
Fee Credited – Your evaluation fee applies to repair cost
We Repair – Professional repair with 90-day warranty

🔧 Fast Turnaround: Most repairs are completed within 1–3 business days.
📏 Precision Calibration: NIST-traceable calibrations included for most repairs.
🛡️ Warranty: 90-day warranty on all repairs.
📝 Transparency: Detailed evaluation and repair estimate before work begins.

✓ Evaluation Fee Credited Toward Repair

This evaluation fee is applied as credit toward your final repair cost. After we evaluate your equipment, you'll receive a detailed estimate before any repair work begins.

Description

Thermo Scientific TruNarc Tau Analyzer Repair

The TruNarc Tau is a handheld Raman narcotics analyzer in the TruNarc line, giving officers a presumptive identification while the suspected material stays sealed in its packaging. Like the rest of the platform it is built around a roughly 1.25 lb instrument with about ten hours of battery life and a -10 to +50 degrees C operating range. It lives in patrol vehicles and evidence rooms rather than laboratories, and the repair profile follows: temperature cycling, drops, and charging systems worked far harder than any benchtop instrument would see.

June Company’s certified technicians repair the TruNarc Tau for law enforcement agencies, narcotics units, corrections facilities, and customs teams. We diagnose and repair at the board and component level, and every instrument is functionally tested against a known reference sample before it ships back.

Common TruNarc Tau problems we fix

Laser output degradation — excitation power falling until spectra get noisy and library match confidence drops.
Battery, charging and power faults — shortened runtime, or shutdowns partway through a shift.
Sapphire window and nose-cone damage — scratching or clouding at the sample interface, which costs signal before it fails outright.
Optical alignment drift — throughput falling away after a drop or a shock, with peak positions no longer landing where the library expects.
Detector degradation — rising noise floor and falling sensitivity, most visible on weak bands and trace components.
Display and touchscreen failures — dim, dead or unresponsive panels, including digitizer faults that make the interface unusable in the field.
Trigger, keypad and interlock failures — the controls and safety interlocks that stop the instrument firing when they fail.
USB, Wi-Fi and Bluetooth communication faults — results not transferring to the host software, or the instrument not being recognized at all.
Housing, seal and ruggedization damage — cracked enclosures and failed gaskets after a drop, which let dust and moisture inside the instrument.
Failed startup self-check or calibration verification — the instrument no longer verifying correctly against its internal reference.

FAQs

The analyzer will not hold charge through a shift. Battery or charging circuit? Both are common and they are distinguishable on the bench. We test the pack and the charging circuit separately so you are not replacing batteries that were never the problem.

Does repair affect the onboard substance library? No. We restore the hardware; the library and its version stay as they are unless you ask us to address it.

How quickly can you turn around an instrument a unit depends on daily? Tell us when you submit the service request and we will confirm a realistic date with the quote rather than after the fact.

Every repair is backed by a 90-day parts-and-labor warranty, with a firm quote before any work begins. Email us or submit a service request.

Brand

Thermo Scientific Repair

Shipping & Returns

Packing your equipment. You are responsible for packaging equipment adequately for transit. We strongly recommend the original manufacturer’s case, or double-boxing with at least two inches of shock-absorbing material on all six sides. We return your equipment in the packaging it arrived in, so please send it in packaging that will survive the return trip as well. If your packaging is damaged or inadequate for the return, we will substitute suitable packaging and may charge the cost of materials.

Insurance. Equipment is not insured by June Company while in transit. We strongly recommend insuring your shipment for its full replacement value.

Risk of loss. Risk of loss remains with you until your equipment is received at our facility, and transfers back to you when your repaired unit is delivered to the carrier (F.O.B. shipping point). June Company is not responsible for equipment lost, delayed, misdelivered, or damaged in transit, in either direction.

Return label. A prepaid and preprinted return shipping label should be included with your shipment. If one is not included, we will provide one.

Transit damage. Damage occurring in transit is the responsibility of the carrier. It is not a warranty defect and is not covered by the 90-day repair warranty. Any claim must be filed by you with the carrier; we will supply photographs and documentation to support it at no charge.

Full details: Terms & Conditions, Section 6 · Return Policy